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Introduction
We want you to feel safe and supported with our practice. These Terms explain how our counselling service works. By booking or attending a session, you agree to these Terms.
Last updated:22/12/2025
What we offer
Services are offered to clients in person, online or by phone.
Counselling is supportive but does not replace medical or psychiatric treatment.
Client Responsibilities
Provide accurate information relevant to your care.
Attend scheduled appointments or give at least 24 hours' notice for cancellations.
Respect boundaries and maintain appropriate conduct.
Understand that counselling outcomes vary.
Fees and Payment
Fees are disclosed prior to booking.
Payment is due at the time of service unless otherwise agreed.
Missed appointments without notice, a no‑show or late cancellation will incur a fee.
Refunds are not available once a session has been completed.
Privacy & Confidentiality
Information shared in sessions is confidential, except where disclosure is required by law (e.g., risk of harm, child protection).
Please review our [Privacy Policy] for full details.
Intellectual Property
All written materials and resources remain the property of Mindknit Counselling.
Clients may use resources for personal use only.
Limitation of Liability
Counselling is a collaborative process; no guarantees are made regarding outcomes.
We are not liable for decisions made outside sessions.
Online services may be subject to technical interruptions.
Termination
You may discontinue counselling at any time.
We may suspend or terminate services if Terms are breached or counselling is no longer appropriate.
Referrals to other professionals may be provided.
Change of Terms
We may update these Terms at any time.
Updates will be posted on our website.